Pre-2019 AGM Questionnaire Results

Here are your answers from the questionnaire you guys filled out. I sent your answers to the board last week (100% anonymously), so let’s see if they address your concerns tonight. Obviously, we can’t discuss everything in the meeting, but here’s hoping they at least acknowledge our concerns and take them seriously.

I’ve also included the graph and chart results below.

What are your top three top priorities in terms of building/lifestyle that need improvement for the building/corporation?

• Communication, record keeping, commitment to promises
• Communication emails when scheduled maintenance changes as well as being informed when something is in the works. Example – new carpet in gym etc. More notice when things are happening – example – when garage cleaning was scheduled, the notice was very short. Possibly putting stress on those needing to make parking arrangements.
• Communication
• Expand the board to 5 members.
• Communication/ approval of the board on any issue is way too long/accountability of the board is non existent and it’s unacceptable.
• 1. Better maintenance and upkeep. How is it possible that we have a super, cleaners, and full-time management, but there is wallpaper literally falling off the walls? 2. There’s no sense of community. We need social events, a newsletter that isn’t just yelling at us, committees etc. 3. That hole in the cement slab inthe parking garage is very worrying.
• Communication, attention to residents issues, openness from board
• Communication, the board is terrible
• Swimming pool, key cards instead of keys, elevator upgrade
• Carpet, wallpaper and overall maintenance of doors/locks
• quicker communication, need to listen and rectify owner concerns, Board takes too long to make decisions, give us a voice and let owners decide on major issues
• 1.Better maintenance on things like wallpaper, painting utility and garbage shute doors, spot cleaning carpets that gave been soiled by pets. 2. Getting Bosrd to approve things quicker. 3) have windows cleaned in June.
• Maintenance
• Communication
• Good question. Better communication especially regarding in suite maintenance.
• communication, timely resolution of owner concerns, owners to have say in making decisions.
• rules should be vetted through owners first, communicating to the residents, timely responses from the Board (nothing to do with Property manager, just the Board)
• #1. Removing FirstService Residential right away and bringing in or bring back a property management firm that is able to maintain our building properly and effectively; secondly, getting a provider that can properly and regularly maintain and service both of the elevators; and thirdly removing the current President from our Board of Directors, and sorry, one more top priority is to clean the kitchen stacks yearly, and not just by pouring down some stupid liquid that works for one day. Del Property Management used to have the kitchen stacks properly cleaned out by manually flushing out the drains with a device, and not some “powerful liquid that smells nice.” – these are Shane’s words to me when I complained about my sink being clogged and wouldn’t drain, which is probably why I have so many bloody silver fish insects in my unit!
• 1. Better communication from the board 2. Owner input/vote before rules are enacted 3. Easier access to the board.
• we need more neighbor events

Would you make changes to the fitness room? If yes, how?

• Remove carpet to replace with a more cleanable surface. Universal gym.
• Either additional tv channels or a new piece of equipment.
• Maybe-depends
• More diverse equipment
• Better equipment, WI-FI
• Bigger with more equipment if space allows
• Upgraded TV, used to have a DVD player….. a better weight bench with push-up bar… medicine balls… universal machine
• add universal gym, upgrade tv package
• Possibly- add some equipment.
• add universal gym, upgrade cable package from current basic
• eliptical, upgrade cable package
• Keep it cleaner and ensure that there are wipes available at all times to wipe down equipment before and after usage.
• Boxing equipment. Remove unsanitary carpet, install mats. Too much cardio. More accessories like yoga mats, bands, larger swiss balls, and investigate thefts. Get owner input before purchasing items.
• Yes we need to have a Peloton Bike

Would you make changes to the rules? If yes, what?

• Smoking on balconies (bias as a smoker of course, but smoking in a unit devalues property). Also, the ability to use “community boards” as a member of the community.
• We should be allowed to responsibly smoke anything legal on our balconies.
• I have to think about it. At the moment not sure.
• That no balcony smoking rule is bogus.
• electric bbq on patio
• Balcony rules
• Should be able to smoke in balconies.
• limit how many terms one person can be on the Board
• yes. rules should be vetted to owners for their input
• Not sure yet – I am okay with a lot of the new rules, but some are written far too firm. I would like that residents have input in the rules before they are finalized and published.
• Remove smoking rule, you can’t pick and choose what legal substance people smoke, or make the building 100% smoke free. Remove no bikes ban in elevators, or also ban baby strollers and rolling shopping baskets.
• We need to be able to Have Open Houses as a Realtor that I am I need to have easier rules for more showings

What other concerns, issues or suggestions do you have concerning the Board, Corporation, Management and the building in general?

• Managements delay in replying to OR acknowledging emails received regarding concerns.
• Expand the board to 5 members.
• We have to choose the director of the board someone who will be working FOR the owners and representing our interests! We have right now the director who only exercises her “power” to uplift her own persona and show “who is the boss!” Very sad.
• If you don’t Foster a sense of community, the owners don’t feel a connection to their home. No connection means no respect for it. This board seems not to care about that at all.
• Spending our money on things we didn’t approve of … where it’s evident that money should be spent (fobs vs carpet/wallpaper upgrades) the building looks aged and it’s happened in the last two years …
• 1. clean fan coil as soon as heat turned off (not in Aug), 2. earlier window cleaning (not in Aug) 3. earlier garage cleaning 4. do dryer cleaning every two years 5. propose 5 members on Board. 6. allow our building to drive straight to our garage (provided there is proper signage and yield sign). I’ve had unresolved owner issues for over 1-2 years now. I had a meeting on one issue two months ago (June 2019) and still no meeting notes given to me. I’ve asked many times and told still with Board for approval.
• Communication
• I would like discussion on how proxies work. are they blank when handed in and the board can then use at their discretion. I would like discussion at agm on how this Board gets and uses those proxies. Thank you
• i would like to see a 5 person board.
• The President of the Board is hostile, defensive and cannot deal effectively with owners when there is an issue presented. The Management of the building is horrible. This is the worst property management company that have been in our building at 5 Michael Power Place. The Management company is not effectively maintaining our building at all. I brought to Shane’s attention that there are carpet stains right in front of my unit and he told me that he wants to replace all of the carpets and wall-paper, but it won’t happen any time soon. I was suggesting that the stains be removed, but he told me that if that is done, then it will always have to be done. My thought is that, well, of course it should be done when the stains are reported!! That is how you properly maintain a building, and, in time, sure, replace the carpets. The cleaning of the building is deplorable. Carpets should be vacuumed daily on each and every floor; the garbage disposal on each floor should be wiped down, including the handles; the garbage holding area is a mess most times with paint, lightbulbs, furniture laying around for months; our waste management company should accept more organic and recyclable items. I also think that the property management should treat every unit for silver fish insects, as my unit is overrun with them – where in the hell are they coming from?? I never saw these things until a few years ago…anyway, my other biggest issue which is probably related to the silver fish is that the kitchen stacks are not being cleaned out regularly and properly. Also, the wood around the elevators in the basement needs to be re-stained and polished. Our building is looking so run down it is embarrassing!!
• I thought of some further issues: re: kitchen stack cleaning schedule should be completed within 1 week vs. staggered over the period of one year i.e. one floor per month; also, the hot temperature setting for my washing machine only gives a warm water wash BUT there is scalding hot water readily available from my kitchen, bathroom and shower faucets; I cannot get cold water from my kitchen tap so I have to wait between 20 seconds and 1 minute for the cold water to run and once the cold water finally runs, there is a popping sound heard from behind the wall; the electricity serving my stove top is set way too high as my 10 setting is too hot and the simmer setting is more of a medium to high on all of my burners, so I’ve been burning my meals periodically (finally now re-learning how to use the stove top burners to compensate for this) yet, there is a drain on other electrical outlets that lasts for a few seconds at a time; lastly, and this is probably something I will need to replace myself, my thermostat controlling my HVAC unit is a dud – it does not shut off whether it is set to air con or to heat for the winter. I have to manually turn it on when needed, then manually shut it off for it to stop, and repeat this for the entire day. I asked the property manager for some help and the maintenance worker didn’t know how to open the cover-the problem was not fixed. Anyway, I think that is all of my issues so far. Thanks.
• Julie needs to go. 5 member board. Fobs. Website. Listen to staff suggestions. Security cameras in visitor parking and bike area. Caged bike area.
• We just need a more friendly board